How's your bank?

Since the merging of the National Bank and ANZ to quote "we live in your world " is rubbish. If you now have a loan or mortgage like we do for our properties you can no longer setup and make payments of principle from another Bank as the new mortgage loan accounts at ANZ are no longer your typical serial numbers they are unique and purposely designed to prevent paying lump sums. From what they have told me is that they want you to have all of your money or salary etc going to them and if you wish to make a lump sum from your own ANZ account you then need to ring and ask them to transfer the funds Beauracy at its worst don't you think

Not for me to defend/promote banks at all, but we were originally with National/ANZ, moved to ASB and now back to ANZ with excellent rates. As an investor, I'm somewhat surprised that banks still don't seem to guard their current cliental very well - they're excellent at chasing and wooing customers from other banks, but it seems to me customers get forgotten after that. Investors need to be on the ball and look for better offerings themselves, and also should not be scared to move banks - its not that hard these days.