BNZ says survey nothing to do with Superbank

Monday 16 August 2004

BNZ says its survey of customers has nothing to do with Superbank launhing a new home loan which rewards customers for sticking with them.

By The Landlord

Superbank’s recently launched home loans had nothing to do with Bank of New Zealand’s current survey of its customers which is merely the latest version of the survey the bank does every year, BNZ manager of business development Jason Chan says.

While the BNZ survey canvasses customers’ reception of a number of different aspects of home loans, it is also trying to gauge their reaction to the idea of being rewarded for loyalty through a reducing interest rate over the life of a loan.

Superbank recently launched its home loans offer with a key element being its built-in reward system for existing customers, progressively lowering the interest rate the longer the customer stays with it.

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