Wave builds for Loansurf
Tuesday 23 March 2004
While some may have written off any role for the internet in selling home loans, one website is quietly beginning to gain traction.
By The LandlordLoansurf, which was launched just after the high-tech bubble began bursting in 2001, has now passed the $110,000 million milestone of mortgage applications. Of those, less than 30% are actually drawn down.
"When people ring up (a mortgage broker), there’s a direct bond being formed straight away. On-line, there isn’t," Loansurf founder and executive director Dave Fermah explains.
When the website was first launched, the fledgling service was overwhelmed by applications but the settlement rate was very poor. After six months, Fermah took stock and used the experience to start re-building the system, streamlining and modifying the processes and focusing on ways to build more of a relationship with those who visit the site, he says.
He also worked on improving the service and feedback to customers as well as systems to weed out applications bound to fail.
Read More - Opens in a new window
Commenting is closed
The Government announced its long awaited tenancy law reforms today and they mean that landlords will no longer be able to get rid of tenants without reason.
There’s no sign of a slow-down in Wellington’s property prices with Trade Me Property’s latest data showing that asking prices continue to rise solidly.
Vacancy rates in the commercial property sector are set to increase as changing economic conditions dampen demand.