Rogue property manager?

Our Experts Answer:

Your contract with your existing property manager should define how much notice you need to give in order to terminate the management. Most management agreements will require a minimum term, and then on expiry of the initial term, usually one month’s notice from either party. I suggest you check your agreement to ensure that you are giving your property manager the required notice. Then, if all is in order, ask your new property manager to visit your tenants and inform them about the change of property manager (and other housekeeping, such as a new bank account to pay their rents into). You may like to give the new manager written authority to show the tenants that he now represents you. Once the tenants are convinced, their rents should start arriving into the new manager’s designated bank account. Ask the new manager also to request all tenancy documentation and keys from the previous manager. If the outgoing property manager refuses to cooperate, then you may ask your representative (or new property manager, on your behalf) to make an application to the Disputes Tribunal.