Property manager refusal

Question from Nigel updated on 13th February 2017:

We are in the process of terminating our agreement with our property manager as we believe he is not acting in our best interests. We are moving to another property manager.

Despite several requests our current property manager refuses to supply us (as the owner) with a copy of the current tenancy agreement and contact details of the tenant. He advised us that "we have no choice in this matter and we have to accept it". He says he will only supply this information to our new property manager at a time closer to the termination of our agreement with him.

As our property manager does he have a legal obligation to supply us - as the owners - with this information?



Our expert Bernard Parker responded:

Your property manager appears to acknowledge that he is losing the management of your property - and yet he refuses to pass any information to you about the tenancy. This is strange, because as your agent he answers to you, not to your nominated replacement property manager.

It is your prerogative to choose your property manager. If you had chosen to self-manage, then your current property manager would have to hand over the tenancy details to you. I see no difference between that and your current situation when you are the conduit to the new property manager.

Bernard is principal of Quinovic – Kapiti-Mana. Quinovic's outstanding people and systems provide the most professional, effective and reliable residential property management service in the NZ market for over 30 years.

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