New property manager please

Our Experts Answer:

You haven’t said what the property management agency did in response to your complaint but you did say it has acted professionally. I read from your letter that the complaint process is still underway and you are looking for another course of action if the decision goes against you. The company is your property manager, providing a service to the owner of the property. In this role it has a right to assign its employee to carry out inspections.

The purpose of a trespass notice is to keep people off your property whom you have a right to keep out. It is not relevant here, as a property manager duly authorised to inspect the property is not trespassing. If you have a genuine issue of trust against the company’s employee, you should try to resolve it by discussion with the company.

I suggest you let the company’s complaints process take its course before you decide on any further course of action. You may well be able to resolve the issue.