Lingering complaint about property manager
Question from Victoria updated on 23rd July 2014:
Hi there, I need to get this off my chest as it's been bugging me since I moved. I had a problem with how the property manager treated me but I still had to pay for a letting fee. First of all I was only given the key from them and they never took me through the property to view it before I decided to move in. Instead a tenant who was living there at the time showed me around. It wasn't what I expected professionally. I had documented from day one the damages and rubbish that was left at the property. I didn't ring to complain instead it took me a week to tidy up the property, I still think that was unfair. Now the house is under the actual owner and the property manager doesn't deal with the property anymore. But I can't see the reason for paying a letting fee to the property manager if they only gave me a key but didn't really do anything professionally.
Our expert Juliet Robinson responded:
You haven’t asked a specific question. However, you have raised two issues. Firstly, you have said you are unhappy about having paid the property manager a letting fee when you cannot see what they did to earn that letting fee. You haven’t said whether the property manager signed your tenancy agreement or whether they simply introduced you to the owner and claimed a letting fee for doing so. Secondly, you appear to be unhappy about having to clean up the rubbish at the property after moving in. My best advice to you is to do something you don’t appear to have done yet – call the property manager and complain to them direct. You won’t get far complaining to somebody else, but if you bring your complaint to the property manager you may at least get an explanation. However, it is always best to complain at the time that an issue is raised. Don’t let it fester!
Quinovic's outstanding people and systems provide the most professional, effective and reliable residential property management service in the NZ market for over 22 years.