Key replacement costs

Question from Peter updated on 28th February 2018:

I have a tenant whose car got broken into. Her handbag was taken with the keys and the gate remote for my rental property. She ordered a replacement set through the property manager as well as a locksmith. I received the bill unexpectedly. Who is responsible for the cost of the replacement keys and remotes?

Our expert Bernard Parker responded:

A tenant is responsible for the cost of the keys in her care. If she lost the keys the cost of replacing them is chargeable to her. The same applies to the gate remote opener.

Bernard is principal of Quinovic – Kapiti-Mana. Quinovic's outstanding people and systems provide the most professional, effective and reliable residential property management service in the NZ market for over 30 years.

Search the Ask an Expert archive

Browse all questions in the Ask An Expert Archive »


Site by PHP Developer