Glass repairs

Question from Lucinda updated on 5th September 2014:

The back door in our rental is a three panel glass door and on a recent inspection the tenant said there was a crack in it from the wind blowing it shut. Who is technically liable to repair? I am thinking it would be goodwill on our half to repair the crack and put a hook on the door so it won't happen again. Thanks, Lucinda

Our expert Leanne MacKenzie responded:

Hi Lucinda, technically this is not the fault of the client. It's an accident and they have not been negligent or caused deliberate damage so unfortunately you will be liable for the repair. It would pay to check with your own home insurance policy, as you may find cover for broken window glass is covered (although any claim will depend on the amount of your policy excess). Thanks.

Leanne MacKenzie has over 25 years experience in the New Zealand personal property insurance industry. As personal lines manager for Crombie Lockwood she has been instrumental in introducing the important changes that have been made in the sector over the last 12 months. “Every property owner owes it to themselves, as a landlord and a homeowner, to understand the new regime.” Leanne is based in the company’s national office in Auckland.

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