Failure in duties

Terry asks:
(updated on Friday, April 03rd 2020)

We have just had tenants vacate our rental property after two years and they have left quite a bit of damage and the place really unclean. It turns out our property management company hadn't been inspecting as per our agreement (every 90 days and four of eight completed). I was only ever emailed two inspection reports during the tenancy. The tenants were in breach of their tenancy agreement by having dogs (one was a mastiff and inside during work hours), who have badly damaged internal doors, walls, windows sills and carpet.

In February this year, a neighbour emailed complaints to our property manager who never forwarded them to me as owner, and never acted upon them. The complaints involved intimidation of neighbours on both sides of the rental. Also, apparently, police have been involved with tenants. The property management company have offered $500 to me as goodwill gesture but I think that's insulting. They clearly haven't done their job. They are pursuing the tenants for rent arrears and damage - as yet to be determined.