Carpet stains

Jan asks:
(updated on Friday, February 22nd 2013)

Our tenant has admitted dropping food and the carpet in the lounge is quite stained. I only noticed this during our three-month inspection. I am not sure how long it has been like this. I told him he needed to call in an expert and get it cleaned properly. He has since told me that the cleaner he asked said he can't remove the stain. The tenant plans to ask another company. What is my position, should he pay for replacing the carpet? The carpet was only a year old when he moved in. It is 100 % wool and a good quality.



Our Experts Answer:

You will need to send the tenant a 14-day notice to remedy and followup with applying to the tribunal to make a decision on responsibility and how much the tenant is liable for – they may not necessarily be liable to pay for the full replacement cost.  Insurance may not cover this type of loss but you could inquire to check.

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