Property Management Expert
Ask Bernard Parker from Quinovic Property Management questions relating to property panagement
Quinovic's outstanding people and systems provide the most professional, effective and reliable residential property management service in the NZ market for over 30 years.
We have just had tenants vacate our rental property after two years and they have left quite a bit of damage and the place really unclean. It turns out our property management company hadn't been inspecting as per our agreement (every 90 days and four of eight completed). I was only ever emailed two inspection reports during the tenancy. The tenants were in breach of their tenancy agreement by having dogs (one was a mastiff and inside during work hours), who have badly damaged internal doors, walls, windows sills and carpet.
In February this year, a neighbour emailed complaints to our property manager who never forwarded them to me as owner, and never acted upon them. The complaints involved intimidation of neighbours on both sides of the rental. Also, apparently, police have been involved with tenants. The property management company have offered $500 to me as goodwill gesture but I think that's insulting. They clearly haven't done their job. They are pursuing the tenants for rent arrears and damage - as yet to be determined.
I have neighbours with an absentee landlord who keep the property like a disgusting junk heap and create an abysmal amount of noise and disturbance. How do I find out who the landlord or property managers are and what are my rights in this situation?
I have a property manager looking after my rental. As a result of disputes between the property manager and the tenants the Tenancy tribunal became involved, and I have been contacted via email by the tenants. The tenants have now served the property manager and myself with a 14 day notice to remedy regarding a prearranged visit to the property. The Tenancy Services people have advised me that I do not have to respond to this because I am a third party. Is this correct?