Property Management Expert

Property Management
Ask Bernard Parker from Quinovic Property Management questions relating to property panagement

Quinovic's outstanding people and systems provide the most professional, effective and reliable residential property management service in the NZ market for over 30 years.

Rental replacement

katrina asks:

Our property manager has allowed our tenant to break a fixed term tenancy without ensuring that they will continue to pay the rent until a replacement tenant is signed up and paying rent. REINZ advised that we should try to resolve the situation by talking to the property management company's director. But this is the same person who is our property manager.

We have emailed and phoned her and visited her office to ask for a copy of the paperwork involved. We have also asked her to compensate us in some way for loss of income which to date is $2,750 less the management fee.

Initially, she assured us that rent would be paid until a new tenant was found. However, the tenant stopped paying rent saying he believed he had been told a new tenant had been found and he was leaving early to accommodate this tenant. And, in fact, the tenant left because he had bought another property so hardship was not a reason. Our options seem to be either the Disputes Tribunal or the Tenancy Tribunal. Please advise!





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Cooking smell protection

Deny asks:

I own a rental property in Wellington which has been looked after by a property manager. The tenant is doing cooking with strong odours regularly.

A condition of the contract states: "This property is to be left free of any odours from food preparation. If the tenant cooks food that leaves a cooking odour in the property, the tenant will be liable for the cost of removing that smell. This may include the cost of cleaning or replacing, curtains, carpets and paintwork."

Is that sufficient to cover me? Bond fund held may not be enough to replace curtains, carpets and paintwork. What should I do to keep my property protected in terms of this odour issue?

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Disclosing tenant information

Ash asks:

I have signed up my property with a management company. On requesting a copy of tenancy agreement they were reluctant to provide me with one. On insisting they sent me one where they had crossed out all tenants’ information.

As a landlord I do have a right to know who is staying in my property. Secondly, this was not disclosed nor have been written anywhere in my agreement with the management company. I have also not been involved in the selection procedure of the tenant which is very frustrating. Could you please advise if there is a remedy for this?



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