Property Management Expert

Property Management
Ask Bernard Parker from Quinovic Property Management questions relating to property panagement

Quinovic's outstanding people and systems provide the most professional, effective and reliable residential property management service in the NZ market for over 22 years.

Negligent property manager?

Melissa asks:

We hired a professional rental management company for our property while overseas for 15 months. We decided to rent partly furnished and decided to sell our property on our return to NZ. The tenant left two weeks after being offered the property and advised of sale. The agency returned the full bond on final inspection, but we have since found that our furniture was damaged/ vandalised and there was slight property damage that was not fixed properly.

We've expressed our concerns to the agent. But we have been told that we would have no leg to stand on if went to the Disputes Tribunal as the house was clean and tidy on their inspection - just the usual wear. However, we've asked for full detail reports and photos and still have not received them and we are being ignored via all correspondence.

Is there a legal right to dispute the agency was negligent in their management of our personal property. The agent keeps siding with the tenant (an ex-agent herself) - although we hired them and payed their fees to care for our belongings? 

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Earthquake notification

Stephanie asks:

What is a property manager's obligation to both tenant and landlord in the event of an earthquake? For example: If the landlord lives overseas and would not know of minor damage from a smaller earthquake should the property manager notify the landlord to lodge a claim with EQC? 

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Negligent property manager?

Melissa asks:

We have recently finished renting out our house as it is up for sale. We have been dissatisfied with our agent that managed our property while we were overseas.

They emailed me saying they were happy with the property and refunded the bond to the tenant. I asked multiple questions about our furniture as it was rented partly furnished. We have since found damage to the property and the furniture.

In terms of the house, the agent says it is wear and tear. But they say they can not comment on the furniture and are backing the tenant. They cannot give me inspection reports or photos of the furniture and are ignoring my emails, calls, etc. But there's damage to goods and vandalised wood furniture.

I'm disheartened at paying their fees and having no support from them and I see them as being negligent. They tell me I can try the Tribunal but that I will likely lose as I have no proof. Is this not what they were meant to be documenting and managing? Do I have rights to seek compensation from the agent for negligence rather than chasing compensation from the tenant?

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