Property Management Expert

Property Management
Ask Bernard Parker from Quinovic Property Management questions relating to property panagement

Quinovic's outstanding people and systems provide the most professional, effective and reliable residential property management service in the NZ market for over 22 years.

Damp concerns

Kat asks:

We have let our high-end property on a fixed term contract of six months. It is the bottom flat of our house.

The tenants have been there seven weeks and have not used the appliances provided to keep the flat dry and moisture free. There is an extraction fan in the kitchen and the bathroom; a dehumidifier for a room that has no through draft; and a heat pump.

Instead they have been using the old open fire to heat the flat. At the beginning of the tenancy we said that this was for decorative purposes and could be used occasionally. We also said that the property needed to be fully aired, that there was a heat pump and that the dehumidifier was to be used.

We are very concerned that our property will get damp - eg: rugs, curtains, carpet, paintwork damage and also have smoke damage. We are also concerned that they have not used the dishwasher and that if it is not put into holiday mode it can damage the motor, as well as the heat pump filter being clogged with smoke dust. What can we do?

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Unreliable property manager

Sam asks:

I signed up with a local property management company in Palmerston North to manage my rental property. The agent is extremely unreliable in getting anything done or responding to e-mails.

I signed an agreement as per which I am supposed to give them three months notice. Is there any way I can cancel it with shorter notice considering that I am not really getting any value out of the arrangement?

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Property manager guarantees

Carolyn asks:

I rented out my proper via a property manager for an initial term of six months with a view to longer if the tenants were suitable.

However, I was offered a job in the area which meant I ended the tenancy with the appropriate notice.

The tenants via the property manager are asking for me to refund the letting fee because they were only there for six months and to pay for their fibre broadband disconnection fee because they committed to a one year fibre contract to get a free connection.

Am I obligated to pay these?

I don't know what guarantees the property manager made to the tenants past the six month mark.

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